TechWatch Essentials

Business Computer Maintenance Plan

Every business owner or manager wants a stable, secure, and reliable network, but getting there involves a more proactive approach of regular maintenance and monitoring. With proper maintenance and guidance you can avoid troublesome downtime, security breaches, data loss, and keep your business network up and running. Infotech Solutions TechWatch plans will ensure proper patch management, security lock down, configuration, and support is performed on all your business IT assets. With our onsite experts guidance we will be your Information Technology department from large to small, we can handle any technology issue.

Maintenance Plan Features:

  • Client Priority
  • Real-time virus protection
  • Anti-Virus Management Solutions
  • Windows Patch Management
  • Online Support
  • 24 x 7 Automated System Monitoring
  • On Call IT Staff
  • Ongoing diagnostic checks of servers to detect potential problems before they occur
  • Back-up Solutions and Data Recovery Planning
  • Minor Security and Firewall configuration
  • Minor Troubleshooting and Repair
  • Support calls under 10 min

Services Breakdown:

  • Automatic download of the latest Operating System patches
  • Security in depth—around network security management:
    • Firewall management
    • Router / Switch management
    • Industry best practices
    • Access Control List management
  • Real-time virus protection
  • Automatic download of the latest virus patches
  • On call IT staff
    • Monday – Friday; 8:00am to 5:00pm
    • Emergency relief service also available
    • Client Priority
  • Online support—ability to troubleshoot and repair computers remotely
  • 24 x 7 Automated System Monitoring
  • Ongoing diagnostic checks of servers to detect potential problems before they occur
    • Monitor server availability
    • Monitor server response time
    • Monitor memory resources
    • Monitor share drive availability
    • Monitor CPU work load
    • Monitor hard drive space
  • Industry best practice setups and configuration